POLICIES

• Shipping
• Security
• Return Policy
• Drug Policy
• Privacy Policy
• Cookies
• Web Use Policy
• Liability of Candrug

Shipping

With any order you place at Candrug there is a $14 shipping and handling fee for each package sent anywhere in the United States. All packages arrive by regular United States Postal Service mail.

Please allow 8 to 12 business day delivery for Canadian orders and 16 to 18 business days for international orders from the time your order has been confirmed with you. If for unknown reasons your package does not arrive, we will reship your package at no extra cost. We strive to have your order processed and filled within one business day of receiving your complete order.

If you require further information regarding your package please feel free to contact our Customer Service Specialists toll free at 1-877-303-3784 who will be happy to assist you.

>>Back to Top


Security

Candrug uses 256 bit data encryption provided by GeoTrust and PCI data security Assessment by SecurityMetrics. These programs protects identity theft and credit card fraud. Candrug has also taken reasonable security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification or disclosure. As far as permissible under law, Candrug accepts no responsibility for the unauthorized access of personal information held by Candrug.

>>Back to Top


Return Policy

Candrug cannot accept any drugs returned by customer for the following reasons:

The B.C. College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1)

>>Back to Top


Drug Policy

You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. The only order Candrug will process without a prescription are over-the-counter products.

Candrug will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.

You can order up to a three month supply of your medication if that is what has been prescribed for you.

>>Back to Top


Privacy Policy

At Candrug, we take the privacy of our customers seriously. This policy is based on the Canadian Standards Association's model code (CAN/CSA Q-830-96 R-2002), the set of principles that underlies the Canadian legislation at the federal and provincial levels. We also aim to meet relevant requirements from the European General Data Protection Regulation (GDPR), regulations governing pharmacy and health data practices, and other applicable law and policy.

The privacy officer for Candrug is the Chief Technical Officer. To contact the privacy officer, inquire about the policy, to access your personal information, or to lodge a complaint, please contact:

• Chief Privacy Officer
• 1.877.303.3784
• Unit #202A, 8322 130th Street Surrey,BC V3W 8J9
• [email protected]

Our organization employs a number of data processors around the world, in order to provide you, the customer, with the best and most economical service possible. We hold each of our data processors to the same standards as ourselves, in the matter of the protection of your personal data.

This organization collects personal information in order to fill prescriptions, verify those prescriptions with doctors, and ship medications to customers. We take steps to ensure that the Pharmacies and Fulfillment Centres we work with to fill your prescriptions comply with all regulatory obligations in the jurisdictions where they are licensed such as Canada, United Kingdom, India, Turkey, Mauritius, Australia and New Zealand.

This may mean verifying data of other individuals involved in the transaction of filling the prescription, such as medical professionals, guardians or caregivers.

An explanation of the purposes behind the collection of separate data elements appears on each form submitted by the customer. We do not use customer data for marketing, nor do we share it with other organizations for unrelated purposes. Compliance with regulatory obligations may involve such uses as

• providing patient or physician information to the regulatory authorities for oversight and audit
• cooperating with relevant authorities in the event of product recall
• investigating complaints

Further discussion of disclosure of patient data appears in principle 5.

On each order form you fill, we seek your consent to the release of the personal information that you provide. We have made best efforts to explain the purposes for which we ask for your personal information, but if you have any questions about why certain data elements are requested or what happens to that information, please do not hesitate to ask, at privacy [email protected]. If you are filling out a form on behalf of another individual whom you represent, such as a child or a dependent adult for whom you have power of attorney, we will gather additional information in order to verify that claim.

You have the right to withdraw consent for the collection, use and disclosure of your personal information, subject to our regulatory requirements to keep a record of certain transactions.

Our organization collects only the personal information that is essential to serve you, the customer, and to ensure compliance with regulatory obligations. We collect the information directly from the customer, and limit its use to the health care professionals involved with your care and our suppliers and processors.

We only keep your personal data for as long as we need it to serve you. The pharmacies and fulfillment centers we work with have important regulatory requirements to preserve your personal data (for example the requirement to preserve your personal data in British Columbia is five years after your last transaction. We make sure that our suppliers delete your data when the processing is complete/or they have fulfilled their own regulatory obligations. We use state of the art encryption to ensure that your personal information is protected when in our control.

It is very important that the information we rely on to provide your pharmaceutical needs is accurate and up to date. If you are on other medications or your health changes you need to tell us. We ask for information each time we fulfill your order, in order to ensure that we are operating with the best possible information about your health.

We take your privacy and this policy seriously. All of our staff are trained to ensure that they know what to do to keep your data safe.

We meet and exceed all regulatory requirements in protecting your personal data. Your financial transactions are protected through 256 bit data encryption provided by GeoTrust and PCI data security Assessment by SecurityMetrics. Your data is stored in a PCI compliance data center. When your personal data is sent to our suppliers to fulfill your order, we ensure that it travels in an encrypted state, and we ensure that all resting data is also encrypted.

In the unfortunate event of a data breach, we will contact you and any relevant data protection authorities as required by local law.

This policy is available on the website www.candrug.com/Policies.aspx and upon request in print form by contacting our privacy officer at [email protected]. We are happy to provide further information about how we manage your personal information, simply contact the privacy officer with your questions, or call our customer service number at 1.877.303.3784.

You have the right to access the information we have on file that relates to you. If you wish to access your personal information, contact the privacy officer at [email protected] or call 1.877.303.3784.

In the event that you find inaccurate information on your file, please let us know. We try to ensure that records are accurate. If your request to change the record for some reason cannot be accommodated, we will certainly annotate the file with your requested change, and inform those who have received the information in question where relevant.

If you are unsatisfied with the way your personal information has been handled by our organization, please email our privacy officer [email protected] He/she will investigate and contact you directly. You may also be entitled to the right to complaint to a Data Protection Commissioner, depending on the jurisdiction in which you live, and we will notify you of that right when the Privacy Officer responds to your complaint.

>>Back to Top


Cookies

A cookie is a small data file that a web site may write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other web sites.

Candrug may use cookies from time to time to track user traffic patterns and to better serve you when you revisit the site. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser. Once transactions are available on this site, those customers wishing to conduct online transactions will require the use of cookies to access full functionality of the site.

>>Back to Top


Web Use Policy

TERMS OF USE: THE SITE DOES NOT PROVIDE MEDICAL ADVICE

The contents of this site, such as text, graphics, images, information obtained from Candrug's licensors and other material ("Content") contained on this site is for informational purposes only. The content has not been evaluated by the FDA and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. You should seek medical attention before undertaking any diet, exercise or other health program described on this web site.

Candrug does not recommend self-management of one's health care. Reliance on any information provided by or via the Site is solely at your own risk. Information obtained by using this site is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. The Content provided by Candrug is compiled from numerous sources. Candrug and its directors, officers, employees, licensors, suppliers, agents and independent contractors, do not directly or indirectly practice medicine or provide medical services as part of Candrug. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read on the Site. If you think you may have a medical emergency, call your doctor or 911 immediately. This web site contains health or medically related materials, including information about women's reproductive issues, that you may find sexually explicit or otherwise offensive. It may not be suitable for children or other sensitive people. You are solely responsible for compliance with the laws applicable to your domicile.

>>Back to Top


Liability of Candrug

If you are dissatisfied with Candrug, any information found thereon, or with any Candrug Terms of Use or Privacy Policy, your sole and exclusive remedy is to discontinue using Candrug. This web site, the Content, and any and all services or products promoted via the web site are provided on an "as is" basis. The use of the web site, the Content and any product or service discussed or promoted via the web site is at your own risk. When using the web site, information will be transmitted over a medium that is beyond the control and jurisdiction of Candrug and its suppliers. Accordingly, Candrug assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the web site. Candrug makes no representations or warranties that:

(1) the services, Content, software, text, graphics, links or communications provided on or through use of the web site, by Candrug or any third party, are accurate, reliable, complete, timely or error-free;

(2) files available for downloading from or via this online site will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties;

(3) the results that may be obtained from the use of the Services or Content will be reliable;

(4) the quality or efficacy of any product and/or service of any third party that is discussed, promoted, obtained, or purchased within or via the Site, its Services or Content will meet your expectations; or

(5) any errors in the Services or Content will be corrected.

Candrug is not liable for any personal injury, including death, caused by your use or misuse of the Site or Content or by any products you purchase from a third party. In no event shall Candrug or any third parties be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the web site or the Content whether based on warranty, contract, tort or any other legal theory, and whether or not Candrug is advised of the possibility of such damages. Any liability of Candrug shall be limited to the actual damages incurred by you, not to exceed U.S. $1000.

The above exclusions may not apply in jurisdictions that do not allow the exclusion of certain warranties. Any claims arising in connection with your use of this web site or any Content must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.

>>Back to Top